Delivery and returns

Delivery in the Republic of Ireland

Online orders are delivered within the Republic of Ireland. Collection is not offered at the standard online checkout.

Heavy or bulky items include motors, tyres and batteries. The delivery charge is shown before payment.

When will my order arrive?

Our usual delivery estimate is 5–7 business days from purchase. Products available to order may take longer: contact us for the expected dispatch time, especially if you need an item for a particular date.

Dispatch is when the parcel leaves us; courier transit time begins after dispatch. A courier’s next-day service is not a promise of delivery the day after you order. We use DPD and will share available tracking information when your order is dispatched.

Changing your mind about an online order

For most online purchases, tell us within 14 days of receiving the goods if you wish to cancel. You then have a further 14 days to send them back. Statutory exceptions may apply. Sale items have the same applicable cancellation rights.

Email info@yocksscooters.com with your order number and cancellation request. We will provide the return address and instructions. Pack items securely; keeping the original packaging helps. We may deduct for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

For change-of-mind returns, you pay the return carriage where this was disclosed before purchase. Contact us about bulky goods or batteries before arranging transport.

Refunds include the basic outward delivery charge, but not an extra amount paid for a premium delivery service. We refund within 14 days of your cancellation notice, although we may wait until we receive the goods or evidence of return.

Faulty or incorrect goods

Contact us with your order number and fault details. Your statutory rights for faulty or misdescribed goods are separate from change-of-mind returns and are not limited to 14 days or the commercial warranty period. See our warranty information and CCPC consumer guidance.

Christmas Club

Christmas Club delivery or collection is arranged separately with the team. See the Christmas Club page for payment dates and arrangements.

Revvi assembly

Revvi bikes purchased through our website are shipped in a box for you to assemble, following the supplied Revvi instructions. Complete the assembly and safety checks before use. Contact our team if you need help.